tng99 is committed to protecting the privacy and personal data of all members. This Privacy Policy explains how tng99 collects, uses, stores, shares, and protects your personal information, and sets out your rights with respect to your data. Please read this policy carefully before registering an account.
tng99 applies 256-bit SSL encryption to all data in transit, AES-256 encryption for sensitive data at rest, and strict access controls limiting staff access to personal data on a need-to-know basis.
tng99 collects only the personal data necessary to provide its services, comply with regulatory obligations, and protect account security. We do not collect or retain data beyond what is proportionate and justified.
You have the right to access, correct, and in certain circumstances delete your personal data held by tng99. Data subject rights requests are handled within 30 days of receipt via our support team.
tng99 does not send marketing communications without your explicit consent. You may opt out of marketing emails and SMS notifications at any time from your account settings or by contacting support.
tng99 does not sell your personal data to third parties for commercial purposes. Data is shared with service providers only where necessary for platform operations and under strict contractual data protection obligations.
tng99 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable international gaming authority and anti-money laundering regulations.
tng99.app (referred to in this Privacy Policy as "tng99", "we", "us", or "our") is the data controller responsible for the personal data collected from members and visitors of the tng99 platform. tng99 operates under applicable international gaming authority regulations and processes personal data in accordance with the obligations imposed by those regulations.
If you have any questions about how tng99 handles your personal data, or if you wish to exercise any of your data subject rights described in this Privacy Policy, please contact our Data Protection team via the contact channels listed in Section 14.
tng99 collects the following categories of personal data from members and, in some cases, from visitors to the tng99 platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID | Registration, KYC verification, age verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Account communications, 2FA, withdrawal notifications |
| Financial Data | Payment method details, transaction history, wallet IDs (TnG eWallet, etc.) | Deposit/withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session tokens | Security, fraud detection, platform optimisation |
| Usage Data | Games played, bet amounts, session duration, feature interactions | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/out records, communication channel preferences | Consent management, direct marketing (where consented) |
tng99 does not collect sensitive personal data (such as health data, racial or ethnic origin, or biometric data) in the ordinary course of operations, except where identity documents submitted for KYC purposes incidentally contain such information and its processing is required by applicable regulation.
The majority of personal data tng99 processes is provided directly by you when you register an Account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions.
When you access the tng99 platform, we automatically collect certain technical data including your IP address, device identifiers, browser type and version, operating system, pages visited, and interaction patterns. This data is collected via cookies, server logs, and similar tracking technologies. See Section 7 for full details on our use of cookies.
tng99 may receive personal data about you from third-party identity verification providers engaged to conduct KYC checks, from payment processors to confirm transaction status, and from fraud prevention services to protect the integrity of the platform. All third-party data processors engaged by tng99 are subject to contractual data protection obligations consistent with this Privacy Policy.
tng99 processes personal data on the following legal bases, as applicable to each processing activity:
tng99 uses the personal data it collects for the following purposes:
tng99 does not sell your personal data to third parties. tng99 may share your personal data with the following categories of recipients where necessary and proportionate:
All third parties who receive personal data from tng99 are required to process that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
The tng99 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather aggregated analytics. The following types of cookies are used on tng99.app:
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in and use the tng99 platform. tng99 does not use third-party advertising or retargeting cookies.
tng99 implements a comprehensive information security programme to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
While tng99 applies industry-standard security measures, no digital platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own login credentials and for reporting any suspected unauthorised access to your tng99 Account immediately via customer support.
tng99 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to applicable regulatory minimum retention requirements. The following general retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
Subject to applicable law and certain limited exceptions, you have the following rights with respect to your personal data held by tng99:
To exercise any of these rights, please contact tng99 customer support with your request. tng99 will respond to all valid data subject rights requests within thirty (30) calendar days of receipt. In certain cases, we may need to verify your identity before processing your request. Some rights — particularly the right to erasure — may be limited where retention is required by law or where data is necessary for the resolution of a dispute.
The tng99 platform is strictly for individuals aged 21 years or older. tng99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the relevant Account, delete the data to the extent permitted by regulatory obligations, and report the matter in accordance with applicable gaming authority requirements. If you have reason to believe that a minor has registered a tng99 Account, please contact our support team immediately.
tng99's primary operations and data infrastructure serve the Malaysian market. Certain personal data may be transferred to and processed in jurisdictions outside Malaysia in the course of engaging licensed game providers, payment processors, and cloud infrastructure partners. Where personal data is transferred internationally, tng99 ensures that appropriate safeguards are in place, including contractual data transfer agreements that impose obligations on recipient parties consistent with the data protection standards applied to tng99 members in Malaysia.
tng99 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform functionality. When material changes are made, tng99 will notify registered members via the email address on file and will update the "Last Reviewed" date at the top of this page. Your continued use of the tng99 platform following notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated policy, you must cease use of the platform and contact support to close your account and request data deletion as applicable.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by tng99, please contact us using the following channels:
tng99 takes data privacy seriously and is committed to responding to all legitimate privacy requests promptly and transparently. If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the applicable international gaming authority or data protection supervisory authority.
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